Support
Support is handled by email and scoped to the product, plan, and integration details supplied during purchase or onboarding.
Desktop products
Include product name, license key, OS version, installer version, and a short reproduction path.
API plans
Starter targets 48-hour email response. Professional targets 8-hour priority response. Enterprise support is agreed separately.
Onboarding
Paid API requests include setup guidance for authentication, request formats, and expected usage limits.
Emergency issues
Send production-impacting API or licensing failures to [email protected] with URGENT in the subject.
Questions: [email protected]
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